Manufacturers & Distributors ARTICLE -
outsourcing aftermarket parts
Target Audience: Manufacturing and Distributing Companies, M&D Industry, Private Manufacturing Company Owners
Aftermarket parts and accessories and maintenance and repair are the bane of some manufacturers’ existences. For others, they’re one of the most lucrative aspects of their businesses. No matter where you fall on the continuum, establishing a parts and service outsourcing agreement with an experienced partner can do wonders for your operations and bottom line.
Keeping an inventory of slow-moving aftermarket parts and accessories can be costly at best and a liability at worst. Not only can service and parts distribution partners store and distribute your aftermarket inventory, but they most likely also have the expertise and technologies to help determine the optimal amount of parts and accessories to keep in stock, which can help you avoid paying the price of parts surpluses.
Employees’ time and resources can also be put to better use when you outsource the parts and accessories task. In addition to eliminating the need for in-house aftermarket customer service, using a partner to warehouse and distribute your inventory can allow you to reduce warehouse personnel and logistics costs.
Another operational element that outsourcing aftermarket parts can improve is distribution speed and order accuracy. No matter how lucrative your aftermarket business, it probably falls lower on your list of priorities than core product sales and operations. This lack of attention can result in deficiencies in customer service for repairs and parts replacement orders, which can lead to angry customers and hurt your reputation and profits.
Experienced and committed service and parts distribution partners have the knowledge and manpower to actually help increase your aftermarket revenue and up-sale opportunities. A committed partner who has a vested interest in your success will recognize opportunities to recommend upgrades, accessories and additional products to your customers. And when customers are happy with service, they’re more likely to be open to these efforts.
Find out how our M&D accountants can add value to your business. Email us or call us at 1 (888) 875-9770.
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